The best leaders... almost without exception and at every level, are master users of stories and symbols.

Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.

When you choose a managerial path, you are choosing to devote your life to people. Period.

My half-baked reading of history is that we continue to go through these waves of entrepreneurial explosion followed by merger mania and consolidation. Out of that come big sluggish companies that eventually collapse under the weight of what they've created, and are killed off by the next wave of entrepreneurs.