The best leaders... almost without exception and at every level, are master users of stories and symbols.

A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

Progress is mostly the product of rogues.

Inspiring visions rarely (I'm tempted to say never) include numbers.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.