If silly things were not done, intelligent things would never happen.

Brand inside is more important than brand outside for sustained success.

Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.

If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.

In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.

Leaders understand the ultimate power of relationships.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.