Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

If you love your company and love what you do, you will serve your customers better-period!

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.

Do it, fix it, try it.

Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. This valley is loaded to the gills with a whole lot of totally insane people who honest to God believe that they can be the next Bill Gates or the next Scott McNealy. And that is genuinely stupid.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.