Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

One percent improvement in 1,000 things is better than 1,000% improvement in one thing.

Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

One size NEVER fits all. One size fits one. Period

Cost does not equal value... and low cost parts decrease brand equity for a very long time.