Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Reward excellent failures. Punish mediocre successes.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

If you love your company and love what you do, you will serve your customers better-period!

I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.