Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Many flagship state universities have wonderful digital libraries that are accessed by people around the world. In future, if not current, budget crises, trustees, board members, and administrators may wonder why these state institutions - with an articulated primary clientele of students, faculty, and staff members and a secondary clientele of all citizens of the state - should be spending resources on a digital library that is used by many people beyond the primary and secondary service populations.

Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.

Do it, fix it, try it.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.

Leaders don't create followers, they create more leaders.