Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

Brand inside is more important than brand outside for sustained success.

I find digital content much easier and more rewarding to interact with on screen than printed on paper.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The most important and visible outcropping of the action bias in excellent companies is their willingness to try things out, to experiment. If you wait until you believe you are safe, sure to be without occasional foolish feelings, you've most likely waited too long.

It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.