Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's hard not to believe people who are repeating your own ideas. Resist the temptation.

Treat the customer as an appreciating asset.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

TRUST, not technology, is the issue of the decade.

Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.