Treat the customer as an appreciating asset.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

Had Twitter been invented earlier, my books would have been shorter.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!

Management is about arranging and telling. Leadership is about nurturing and enhancing.