Treat the customer as an appreciating asset.

A passive approach to professional growth will leave you by the wayside.

Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit of an ideal.

In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Integrity may be about little things as much or more than big ones.

We are no doubt in the Great Age of the Brand.