Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

Execution Excellence! (Show up on time! Leave last!)

We cannot innovate without opening the door to havoc.

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

If no one is pissed-off with you then you are dead but just haven't figured it out yet.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.