Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

One percent improvement in 1,000 things is better than 1,000% improvement in one thing.

To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that "overcome" such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingly.

One reason (among many) that women may well take over the world of "virtual enterprises" is that they seem to have a greater instinct for networking. And the unfettered-by-machismo males who have taken to networking will do better than those who shun it as "sissy stuff." But truth is, it has always been the age of "networkers"; and in an era where organizations depend more and more on tenuously connected outsiders to get the job done, it will only become so.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.