TRUST, not technology, is the issue of the decade.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.

Learning is a matter of intensity not elapsed time.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.