Good managers have a bias for action.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

You are your projects!

They say plan it. I say do it.

Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.

Accept change as a friend. And don't take yourself too seriously.