Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
A completely free library is as rare as a truly free lunch.
There is no such thing as a minor lapse of integrity
Had Twitter been invented earlier, my books would have been shorter.
Bold botches are to be cherished.
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.