If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

If you're not confused, you're not paying attention.