But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

The market may never coalesce around one basic design, or even around two or three dominant devices.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

Start by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?

Excellent firms don't believe in excellence - only in constant improvement and constant change.