Remember my mantra: distinct... or extinct.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that "overcome" such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingly.

I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.

Treat the customer as an appreciating asset.

As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

I think it's wonderful to save the world, but you need to be part of the world, too.