The drive for control, or the perception thereof, is truly the strongest force in human nature.

Train everyone lavishly. You can't overspend on training.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

One reason (among many) that women may well take over the world of "virtual enterprises" is that they seem to have a greater instinct for networking. And the unfettered-by-machismo males who have taken to networking will do better than those who shun it as "sissy stuff." But truth is, it has always been the age of "networkers"; and in an era where organizations depend more and more on tenuously connected outsiders to get the job done, it will only become so.

Excellence comes from human beings doing things of value that customers find memorable.