If not excellence, what? If not excellence now, when?
There is no such thing as an insignificant improvement.
There are few things that will take you further in life, than your ability to make a good presentation.
The simple act of paying positive attention to people has a great deal to do with productivity.
Perception is all there is. If the customer think he's right, he's right.
The unthinkable is thinkable. No: likely.