The manager, in today's world, doesn't get paid to be a steward of resources, a favored term not so many years ago. He or she gets paid for one and only one thing: to make things better (incrementally and dramatically), to change things, to act - today.

Execution Excellence! (Show up on time! Leave last!)

Treat the customer as an appreciating asset.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

We all know of the dangers and inequities of the traditional digital divide: People who have good access tocomputer networks have a distinct advantage - in terms of both life opportunities and quality of life, I wouldargue - over the vast majority of the world's population that does not yet have good access to computernetworks. The "other" digital divide points to an increasingly unstable situation that has developed inlibrarianship as digital libraries have evolved and matured.

A completely free library is as rare as a truly free lunch.