Had Twitter been invented earlier, my books would have been shorter.

For me, reading is reading.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

In McKinsey's world, all of life is one of two things: strategy or organization.

Hire disrespectful people.

Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.