Had Twitter been invented earlier, my books would have been shorter.

Excellence comes from human beings doing things of value that customers find memorable.

There is no such thing as an insignificant improvement.

I find digital content much easier and more rewarding to interact with on screen than printed on paper.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that "overcome" such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingly.