You can't live life without an eraser.

It's not enough to be close to the customer. You've got to be glued to the customer.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Integrity may be about little things as much or more than big ones.

Celebrate what you want to see more of.

The most important and visible outcropping of the action bias in excellent companies is their willingness to try things out, to experiment. If you wait until you believe you are safe, sure to be without occasional foolish feelings, you've most likely waited too long.

Listen to Everyone. Ideas come from everywhere