Effective listening is a professional achievement-achieved only through hard work.

Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

Effective listening is a professional achievement-achieved only through hard work.

Many flagship state universities have wonderful digital libraries that are accessed by people around the world. In future, if not current, budget crises, trustees, board members, and administrators may wonder why these state institutions - with an articulated primary clientele of students, faculty, and staff members and a secondary clientele of all citizens of the state - should be spending resources on a digital library that is used by many people beyond the primary and secondary service populations.

You have to stand out if you want to move up.