Effective listening is a professional achievement-achieved only through hard work.

Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

Success requires a persistent misreading of the odds.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

If a window of opportunity appears, don't pull down the shade.

If you're not confused, you're not paying attention.