The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.

Celebrate what you want to see more of.

Appreciation, applause, approval, respect - we all love it!

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.