Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

How do you humiliate and demean someone and then expect him or her to care about product quality.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.

The simple act of paying positive attention to people has a great deal to do with productivity.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

If you're not confused, you're not paying attention.

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.