Don't 'tolerate' mistakes. Embrace them!

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

The simple act of paying positive attention to people has a great deal to do with productivity.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Hire for attitude. Train for skill... More

The market may never coalesce around one basic design, or even around two or three dominant devices.