The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

Reward excellent failures. Punish mediocre successes.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.