The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.

Had Twitter been invented earlier, my books would have been shorter.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

Authority never matches responsibility. That's one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority. Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That's true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.

The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.