Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.

Print-based libraries developed in an age of scarce printed resources.

How do you achieve excellence?...Stop doing non-excellent stuff!

Don't 'tolerate' mistakes. Embrace them!

The manager, in today's world, doesn't get paid to be a steward of resources, a favored term not so many years ago. He or she gets paid for one and only one thing: to make things better (incrementally and dramatically), to change things, to act - today.