Listen to Everyone. Ideas come from everywhere

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

We are all Michaelangelos.

You can't think your way out of a box; you've got to act.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Many flagship state universities have wonderful digital libraries that are accessed by people around the world. In future, if not current, budget crises, trustees, board members, and administrators may wonder why these state institutions - with an articulated primary clientele of students, faculty, and staff members and a secondary clientele of all citizens of the state - should be spending resources on a digital library that is used by many people beyond the primary and secondary service populations.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.