Listen to Everyone. Ideas come from everywhere

How do you humiliate and demean someone and then expect him or her to care about product quality.

A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.

People of all demographic categories and geographic regions will access a good digital library.

You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.

Treat the customer as an appreciating asset.