Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. ("Work should be more fun than fun" - Noel Coward.) And if the passion isn't there. then biotech and plumbing will be equal drags.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

You can't live life without an eraser.

Design is so critical it should be on the agenda of every meeting in every single department.

Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.