Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
Tom PetersGandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their "personal style" was their "brand." ("It" starts with personal style of the tip-top leadership team. Sorry to be politically insensitive, but who would give a hoot about Tibet if it weren't for the look and style of the Dalai Lama?) Boss at any level: You're either on the "it" boat-or not.
Tom PetersRemember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters