Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

It's not enough to be close to the customer. You've got to be glued to the customer.

We cannot innovate without opening the door to havoc.

The simple act of paying positive attention to people has a great deal to do with productivity.

If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

A passive approach to professional growth will leave you by the wayside.