Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

Reward excellent failures. Punish mediocre successes.

MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.