Execution Excellence! (Show up on time! Leave last!)

How do you humiliate and demean someone and then expect him or her to care about product quality.

Only pissed-off people change the world.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

Leaders understand the ultimate power of relationships.

The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.

Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.