Formula for success: under promise and over deliver.

It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

The market may never coalesce around one basic design, or even around two or three dominant devices.

Integrity may be about little things as much or more than big ones.

We all know of the dangers and inequities of the traditional digital divide: People who have good access tocomputer networks have a distinct advantage - in terms of both life opportunities and quality of life, I wouldargue - over the vast majority of the world's population that does not yet have good access to computernetworks. The "other" digital divide points to an increasingly unstable situation that has developed inlibrarianship as digital libraries have evolved and matured.