Skill at creating, exploiting, and exiting crucial alliances beats ownership of fixed assets

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.

The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.

Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's hard not to believe people who are repeating your own ideas. Resist the temptation.

Effective listening is a professional achievement-achieved only through hard work.