Collections of books and other documents, either printed or electronic, are a form of congregation.

Brand inside is more important than brand outside for sustained success.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Take someone NEW AND WEIRD to lunch today

I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

Entrepreneurs have no memories. They take on the world with a completely fresh view.

Do it, fix it, try it.