I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

Design is so critical it should be on the agenda of every meeting in every single department.

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.