I think it's wonderful to save the world, but you need to be part of the world, too.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

He who makes the quickest, coolest prototypes reigns!

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.