It's not enough to be close to the customer. You've got to be glued to the customer.
Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
A completely free library is as rare as a truly free lunch.
OPPORTUNITY is not "knocking." It is pounding on your door.
The selfish leader will attempt to lead others for their own gain and for the detriment of others.