Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

I imagine a school system that recognizes learning is natural, that a love of learning is normal, and that real learning is passionate learning. A school curriculum that values questions above answers...creativity above fact regurgitation...individuality above conformity.. and excellence above standardized performance..... And we must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.

One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call "the other digital divide."

There are few things that will take you further in life, than your ability to make a good presentation.

Perception is all there is. If the customer think he's right, he's right.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

We are all Michaelangelos.