For individuals, character is destiny. For organizations, culture is destiny.
Stop chasing the money and start chasing the passion.
Things are never as bad or as good as they seem.
If there are too many competitors, even if you're the best it's a lot harder to win.
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
A great brand is a story that never stops unfolding.