Help shape the stories that people are telling about you.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

For individuals, character is destiny. For organizations, culture is destiny.

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Just figure out what your personal values are then just make those the corporate values.