For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

To never forget that the most important thing in life is the quality of life we lead.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

Whatever you are thinking, think bigger.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.