I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
Tony HsiehEnvision, create, and believe in your own universe, and the universe will form around you.
Tony HsiehI think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.
Tony Hsieh