When you feel you have good although incomplete expertise, start trying things. If it's not working, try something else; maintain an experimental mindset.

You could be winning and feel like you're losing because the scorecard you're using is unfair.

Give people more than they expect, and do it cheerfully.

Identity is this incredible invisible force that controls your whole life. It's invisible, like gravity is invisible, but it controls your whole life.

If you're going to solve a weight-loss problem - or smoking problem for that matter - you must address both the psychological and physiological.

The truth is that even in the information age, information is not enough. if all we needed were ideas and positive thinking, then we all would have had ponies when we were kids and we would all be living our "dream life" now. Action is what unites every great success. Action is what produces results. Knowledge is only potential power until it comes into the hands of someone who knows how to get himself to take effective action. In fact, the literal definition of the word "power" is "the ability to act."

If we habitually focus on how to improve things that are already great, can you see how this spirit can transform ourselves, our organizations, families and communities?