A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.

I believe one of the most important priorities is to do whatever we do as well as we can.

In business, the competition will bite you if you keep running; if you stand still, they will swallow you.

A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.

You can hype a questionable product for a little while, but you'll never build an enduring business.

I liked the shaver so much, I bought the company.

The closer you get to your ultimate customer, the more you learn about your business.