Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
Innovation comes from people who take joy in their work.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".
The process is not just the sum of its parts.
Judging people does not help them.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.