Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

The job can't be finished only improved to please the customer.

One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.

A bad system will beat a good person every time.

Competition should not be for a share of the market-but to expand the market.

Each system is perfectly designed to give you exactly what you are getting today.