A rational prediction has an explanation based on theory.

Nobody goes to work to do a bad job.

Rational behavior requires theory. Reactive behavior requires only reflex action.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.