Everyone is a customer for somebody, or a supplier to somebody.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
Anyone that enjoys his work is a pleasure to work with.
All anyone asks for is a chance to work with pride.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.