Innovation comes from people who take joy in their work.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
Managing by results only makes things worse.
We must understand variation.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.