Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

Quality begins with the intent, which is fixed by management.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

There must be consistency in direction.

The most important measures are both unknown and unknowable.

The result of long-term relationships is better and better quality, and lower and lower costs.

A leader's job is to help his people.