Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

When a system is stable, telling the worker about mistakes is only tampering.

I am not reporting things about people. I am reporting things about practices.

Quality begins with the intent, which is fixed by management.