In God we trust; all others bring data.
He that would run his company on visible figures alone will in time have neither company nor figures.
Without questions, there is no learning.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
A leader must have knowledge. A leader must be able to teach.
The individual has been crushed by our style of management today.