There must be consistency in direction.

To optimize the whole, we must sub-optimize the parts

The questions are more important than the answers.

There is no substitute for knowledge.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Shrink, shrink variation, to reduce the loss.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.