Quality starts in the boardroom.
Management by results is confusing special causes with common causes.
We must understand variation.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
If you destroy the people of a company, you do not have much left.
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.