Without theory we can only copy.

You can not plan to make a discovery. You do not plan innovation.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.

Nobody should try to use data unless he has collected data.

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?