Whenever there is fear, you will get wrong figures.

Management by results - like driving a car by looking in rear view mirror.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

The problem is that most courses teach what is wrong.

The most basic problem is that performance appraisals often don't accurately assess performance.

You can not plan to make a discovery. You do not plan innovation.