If you can't describe what you are doing as a process, you don't know what you're doing.
If someone can make a contribution to the company he feels important.
You can only elevate individual performance by elevating that of the entire system.
The greatest losses are unknown and unknowable.
All anyone asks for is a chance to work with pride.
Now, we learn that a system must have an aim. Without an aim, there is no system.