Whenever there is fear, you will get wrong figures.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

Absence of defects does not necessarily build business... Something more is required.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Management's job is to know which systems are stable and which are not.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Nothing happens without personal transformation.