Improve quality, you automatically improve productivity.

If you destroy the people of a company, you do not have much left.

A leader is a coach, not a judge.

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

People work in the system. Management creates the system