Improve quality, you automatically improve productivity.

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

He that would run his company on visible figures alone will in time have neither company nor figures.

The worker is not the problem. The problem is at the top! Management!

A rule should suit the purpose.

The customer invents nothing. New products and new services come from the producer.